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Privacy Policy

Effective & Last Updated: 2026 • Hire Chauffeur (London & Worldwide)

At Hire Chauffeur ("we", "us", or "our"), operating via https://hirechauffeur.world/, client confidentiality and data protection are central to our service. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and Transport for London (TfL) Private Hire Vehicle (PHV) licensing regulations.

1. Data Controller & Contact Information

Hire Chauffeur, based in Central London, United Kingdom, is the Data Controller responsible for your personal data. You can contact our Data Protection & Operations Desk at any time:

2. Personal Data We Collect

When you request a chauffeur quote, make a booking, open a corporate account, or contact us via our website, email, telephone, or WhatsApp, we may collect:

  • Identity & Contact Details: Full name, title, company/organisation name, phone/WhatsApp number, and email address of the booker and/or lead passenger.
  • Journey & Itinerary Details: Pickup address/postcode, destination address/postcode, intermediate stops, travel dates and times, preferred vehicle class (or custom vehicle requests), passenger count, and luggage count.
  • Airport, Private Jet FBO & Cruise Details: Commercial flight numbers, private jet tail numbers, FBO terminal handler details, cruise ship names, and terminal Meet & Greet name-board instructions.
  • Special Instructions & Passenger Requirements: Child seat requests (infant/toddler/booster age and weight), accessibility/mobility requirements, security/close-protection coordination, and refreshment preferences.
  • Billing & Corporate Account Data: Billing address, VAT/company registration details, purchase order numbers, and invoice records. Card payments are processed securely via PCI-DSS compliant payment providers; we do not store full raw credit/debit card numbers on our website.
  • Technical & Communication Data: IP address, browser/device type, email correspondence, and WhatsApp/telephone booking logs.

3. How & Why We Use Your Data (UK GDPR Lawful Bases)

We process your personal data strictly on the following lawful bases under Article 6 of the UK GDPR:

  • Performance of a Contract (Art. 6(1)(b)): To provide tailored quotations, confirm bookings, allocate your chauffeur and vehicle, coordinate airport/FBO arrivals, and deliver your chauffeur service.
  • Legal & Regulatory Obligation (Art. 6(1)(c)): To comply with mandatory Transport for London (TfL) Private Hire Vehicles (London) Act 1998 operator record-keeping rules and HM Revenue & Customs (HMRC) tax/accounting laws.
  • Legitimate Interests (Art. 6(1)(f)): To track live flight delays/early arrivals, optimise traffic routing, manage corporate accounts, maintain service quality, and prevent fraud.
  • Consent (Art. 6(1)(a)): To accommodate optional special instructions (such as child seats or accessibility support) or where you explicitly opt in to receive updates.

4. Transport for London (TfL) Statutory Record-Keeping

As a licensed London Private Hire operator, we are legally required by Transport for London (TfL) to record and keep accurate logs of every booking, including the date/time of booking, passenger/booker name and contact details, pickup and drop-off locations, and the assigned PCO-licensed chauffeur and vehicle registration. These statutory records are retained for a minimum of 12 months (and up to 6 years for insurance/legal compliance) and may be inspected by TfL or law enforcement where required by law.

5. Who We Share Your Data With

We never sell, rent, or trade your personal data to third parties for marketing. We share only the minimum necessary details with:

  • Your Assigned Chauffeur: Receives your name, mobile number, pickup/drop-off addresses, flight number, and special instructions to complete your journey.
  • Private Jet FBOs, Venues & Security Teams: Where you instruct us to coordinate airside FBO ramp access (e.g., Farnborough, Biggin Hill, RAF Northolt, Luton Signature) or diplomatic/event security clearance.
  • Vetted Affiliate & Specialist Partners: Where a booking involves a specialist vehicle (such as a 54-seater coach or vintage wedding car) or travel outside London/worldwide.
  • Regulatory Authorities: TfL, HMRC, or police authorities strictly when required by UK law.

6. Worldwide Chauffeur Bookings & International Transfers

When you book chauffeur services outside the UK (across Europe, the USA, the Middle East, or Asia), we transfer only the necessary journey details (passenger name, contact number, flight details, and pickup/destination) to our vetted local chauffeur partner in that destination country. This transfer is carried out under UK GDPR Article 49(1)(b) (necessary for the performance of your booking contract) and appropriate confidentiality safeguards.

7. VIP Discretion, NDAs & Data Security

We regularly serve corporate executives, diplomats, royal delegations, celebrities, and private families. All chauffeurs and dispatch staff are bound by strict confidentiality undertakings and a zero-social-media disclosure policy. We also execute formal Non-Disclosure Agreements (NDAs) for corporate accounts and VIP clients upon request. Our website and booking channels use SSL/TLS encryption and restricted access controls.

8. WhatsApp, Telephone & Email Communications

You may request quotes or contact our 24/7 dispatch team via WhatsApp (+44 2038076557), telephone, or email (bookings@hirechauffeur.world). WhatsApp messages are protected by WhatsApp's end-to-end encryption and are subject to WhatsApp's privacy policy. For highly sensitive diplomatic or corporate itineraries, clients may prefer to correspond directly via email.

9. In-Vehicle GPS Tracking & Road Safety Cameras

Our fleet uses GPS telematics for live dispatch coordination, passenger safety, and accurate ETA updates. Some vehicles also use outward-facing road dashcams for insurance and road-safety purposes. We do not record private passenger conversations inside the cabin.

10. Cookies

Our website uses essential cookies to ensure fast loading, security, and mobile responsiveness, along with basic anonymised traffic analytics. You can manage or disable cookies at any time in your browser settings.

11. Data Retention Periods

  • TfL Private Hire Booking Logs: Minimum 12 months (statutory TfL requirement) and up to 6 years for legal/insurance protection.
  • Invoices & Tax Records: 6 years plus the current financial year (HMRC statutory requirement).
  • General Unbooked Quote Enquiries: Up to 12 months, or deleted earlier upon request.

12. Your Legal Rights Under UK GDPR

Under the UK GDPR, you have the right to:

  • Request access to a copy of the personal data we hold about you (Subject Access Request).
  • Request correction (rectification) of any inaccurate or incomplete data.
  • Request deletion (erasure) of your personal data where we are not legally required by TfL or HMRC to retain it.
  • Request restriction of processing, object to processing, or request data portability.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of your rights, please email bookings@hirechauffeur.world. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk (Tel: 0303 123 1113).

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