Get a Quote

Terms & Conditions

Effective & Last Updated: 2026 • Hire Chauffeur (London & Worldwide)

These Terms and Conditions govern all chauffeur quotations, bookings, corporate accounts, and private hire journeys provided by Hire Chauffeur ("we", "us", "our", or "the Operator") via https://hirechauffeur.world/, email (bookings@hirechauffeur.world), telephone, or WhatsApp (+44 2038076557).

1. Definitions & TfL Principal Contractual Obligation

1.1 Contract as Principal: In strict compliance with the Private Hire Vehicles (London) Act 1998 and Transport for London (TfL) licensing regulations, Hire Chauffeur accepts every private hire booking as Principal and enters into a direct contractual obligation with the Passenger/Client to provide the journey that is the subject of the booking. Assigned chauffeurs act on our behalf to fulfil the journey.

1.2 Acceptance: By requesting a quote or confirming a booking with Hire Chauffeur, the Client (and all travelling Passengers) agrees to these Terms and Conditions.

2. Quotations, Official Guide Tariff & Bespoke Pricing

2.1 Bespoke Quotation Basis: We operate primarily on a personalised quotation basis. Published prices on our website are guide rates and can be tailored (including corporate or multi-day discounts) depending on your exact itinerary, duration, and requirements.

2.2 Official London Hourly, Day & Airport Guide Rates:

  • Executive Class (Mercedes E-Class / Audi A4 / BMW 5 Series): Minimum 4 hours hire. £50/hr in London • £60/hr outside London (includes 80 miles). Day Rate: £500 in London • £600 outside London. Airport (Central London All-In): Heathrow (LHR) £150 (Other airports: On Quote).
  • Luxury / First Class (Mercedes S-Class / BMW 7 Series / Audi A8): Minimum 5 hours hire. £70/hr in London • £80/hr outside London (includes 80 miles). Day Rate: £700 in London • £800 outside London. Airport (Central London All-In): LHR £195 • LCY £185 • LGW / STN / LTN £220.
  • MPV / People Carrier (Mercedes V-Class / Vito Tourer): Minimum 4 hours hire. £65/hr in London • £75/hr outside London (includes 80 miles). Day Rate: £650 in London • £750 outside London. Airport (Central London All-In): LHR £200 • LCY £180 • LGW / STN / LTN £260.
  • VIP & Ultra-Luxury Fleet (Range Rover Autobiography / Bentley Flying Spur / Rolls-Royce Phantom / Mercedes Jet Class / Vintage Wedding Cars): Minimum 6 hours hire. All rates are POA (Provided on Quote).
  • Big Groups, Minibuses & Luxury Coaches (8–16 Seater to 54 Seater Coaches): Minimum 8 hours hire. All rates are POA (Provided on Quote).

2.3 What Is Included: Central London airport transfer quotes are all-inclusive of terminal Meet & Greet, 60 minutes complimentary waiting time, standard airport car park fees, London Congestion Charge, and ULEZ. Any special third-party costs on long-distance or international trips (such as Eurotunnel/ferry tickets, road tolls, or overnight driver accommodation on multi-day tours) will be clearly stated in your quote.

3. Booking Confirmation, Amendments & Special Instructions

  • Confirmation: A quote request becomes a confirmed booking once our 24/7 dispatch desk sends written confirmation via email or WhatsApp.
  • Other Vehicles & Special Requests: If you require a vehicle not listed on our website, child seats, or bespoke arrangements, please mention this in the Special Instructions box when requesting your quote.
  • Route Changes & Extra Stops: Any unscheduled detours, extra stops, or additional hours requested during the journey will be charged at the applicable hourly or mileage rate for your vehicle class.

4. Payment Terms, Deposits & Corporate Accounts

  • Private Bookings: Full payment or pre-authorisation is required prior to vehicle dispatch unless agreed otherwise in writing.
  • Weddings, Major Events, VIP Fleet & Coaches: Bookings for weddings, major sporting/social events (such as Royal Ascot, Wimbledon, Silverstone), Rolls-Royce, Bentley, Jet Class, Vintage cars, and 8–54 seater coaches may require a 30%–50% deposit upon confirmation, with the balance payable 7 days before travel.
  • Corporate Credit Accounts: Approved corporate and diplomatic accounts are invoiced on agreed Net 14 or Net 30 day terms. Late corporate payments are subject to statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Airport Transfers, Flight Tracking & Waiting Time Policy

We monitor all commercial flights and private jet tail numbers in real time and adjust your chauffeur's arrival time for early or delayed landings at no extra charge. Complimentary waiting time allowances are:

  • Commercial Airport Arrivals: 60 minutes free waiting time from actual flight touchdown (or from your pre-requested deferred pickup time).
  • Private Jet FBO & Heliport Arrivals: 30 minutes free waiting time from confirmed landing time.
  • Cruise Port Arrivals: 60 minutes free waiting time from scheduled disembarkation.
  • Standard Address, Hotel & Office Pickups: 15 minutes free waiting time from the scheduled pickup time.

After the complimentary waiting period expires, additional waiting time is charged in 15-minute pro-rata increments based on the vehicle's hourly rate, plus any extra airport parking charges incurred.

6. Hourly Hire & Full-Day Hire Rules

  • Minimum Hours: Hourly hire is subject to the minimum hours stated for each class (4 hours for Executive/MPV, 5 hours for First Class, 6 hours for VIP/Ultra-Luxury, 8 hours for Minibuses/Coaches).
  • Mileage Allowance: Inside-London hourly hire includes 10 miles per hour (80 miles per full day). Outside-London hourly/day hire includes up to 80 miles, with extra miles charged at the applicable per-mile rate.
  • Hire Duration: Within Greater London, hire starts at the scheduled pickup time and finishes when the passenger releases the chauffeur. Journeys starting or ending outside the M25 are quoted on a garage-to-garage basis.

7. Cancellation, Rescheduling & No-Show Policy

All cancellations or time changes must be sent to bookings@hirechauffeur.world or WhatsApp/Phone +44 2038076557:

  • Executive Class, First Class & MPV V-Class:
    • More than 24 hours before scheduled pickup: Free cancellation (0% charge).
    • 12 to 24 hours before scheduled pickup: 50% of the agreed fare.
    • Less than 12 hours before pickup or after chauffeur dispatch: 100% of the agreed fare.
  • VIP Ultra-Luxury (Phantom, Bentley, Range Rover, Jet Class), Vintage Wedding Cars & 8–54 Seater Coaches:
    • More than 7 days before scheduled pickup: Free cancellation (less any non-refundable bespoke costs).
    • 72 hours to 7 days before scheduled pickup: 50% charge.
    • Less than 72 hours before scheduled pickup: 100% charge.
  • No-Show Policy: If the passenger does not appear within the complimentary waiting period (60 minutes at airports/cruise ports or 15 minutes at addresses) without contacting our dispatch desk on +44 2038076557, it is treated as a No-Show and 100% of the fare is payable.

8. Weddings, Events & Coach Driver Hours (DVSA)

Complimentary wedding ribbons are provided when requested at least 48 hours in advance. For 9 to 54 seater minibuses and coaches, all schedules must comply with mandatory UK Driver and Vehicle Standards Agency (DVSA) legal driving hours and rest breaks.

9. Passenger Capacity, Luggage & Child Seats

  • Maximum Passengers: Chauffeurs cannot legally exceed the licensed seating capacity of the vehicle under TfL and insurance rules.
  • Safe Luggage Stowage: All luggage must fit safely inside the boot/luggage compartment. Excess bags that cannot safely fit may require an additional support vehicle or MPV upgrade.
  • Child Seats: Infant, toddler, and booster seats are provided free of charge when requested in advance in Special Instructions. Parents/guardians are responsible for checking the final strapping of their child.

10. Passenger Conduct, No-Smoking Law & Soiling Charges

  • Strictly No Smoking or Vaping: Smoking and vaping are illegal inside all licensed private hire vehicles under the Health Act 2006.
  • Conduct: Chauffeurs may refuse carriage to any passenger who is abusive, unsafe, or excessively intoxicated.
  • Damage & Soiling / Valeting Fee: The Client is responsible for any interior or exterior damage caused by passengers. In the event of sickness, heavy spillage, or fouling requiring specialist valeting and vehicle downtime, a minimum cleaning/downtime charge of £200 (Saloons/MPVs) to £350 (Ultra-Luxury/Coaches) applies.

11. Vehicle Allocation, Upgrades & Affiliates

If a booked vehicle becomes unavailable due to an unforeseen mechanical issue or severe prior traffic delay, we will provide an equivalent model or a complimentary upgrade to a higher vehicle class at no extra cost. We may also utilise vetted licensed partner operators for specialist, peak, or international journeys while remaining responsible as Principal on all London private hire bookings.

12. Lost Property

Vehicles are checked after every journey and any found items are logged at our London operations base. Lost property can be collected or returned via courier/chauffeur (subject to standard delivery mileage rates). Passengers remain responsible for their personal valuables during travel.

13. Force Majeure & Limitation of Liability

While our chauffeurs plan every route with live traffic tracking and aim to arrive 15 minutes early, Hire Chauffeur is not liable for delays, missed flights, or consequential losses caused by events beyond our reasonable control (including sudden motorway closures, police cordons, severe weather, strikes, or third-party accidents). Nothing in these Terms excludes liability for death or personal injury caused by negligence. Subject to statutory rights, our maximum liability for any booking error shall not exceed 100% of the booking fare paid.

14. Complaints & Governing Law

Any service feedback or complaint should be reported to our 24/7 desk at bookings@hirechauffeur.world or +44 2038076557 within 7 days of travel so we can resolve it promptly. These Terms and Conditions are governed by the laws of England and Wales, under the exclusive jurisdiction of the Courts of England and Wales.

Scroll to Top